Refund & Cancellation Policy

Overview

OakCore Development Consulting provides professional consulting engagements (API integration consulting, backend service design, and integration audits). This policy explains refunds, cancellations, rescheduling, deposits, and related conditions. It does not cover physical product retail or subscription software — we do not sell those.

Eligibility

Refund eligibility depends on engagement type, whether work has started, and notice timing. Australian Consumer Law rights that cannot be excluded still apply.

Deposits

Fixed-scope engagements typically require a deposit (often 30% of the quoted fee) to reserve dates. Deposits are credited toward the final invoice. Audit fees are usually payable in full before work begins.

Cancellation by you

• More than 10 business days before the agreed start date: deposit refunded minus a A$250 administration fee
• 5–10 business days before start: 50% of the deposit retained; remainder refunded
• Fewer than 5 business days before start, or after kickoff materials are delivered: deposit non-refundable

If you cancel after workshops or audit fieldwork have begun, fees for work completed (pro-rated weekly rate or completed milestones) remain payable. Unused future weeks on a weekly-rate engagement may be cancelled with five business days’ notice; weeks already started are charged in full.

Cancellation by OakCore

If we must cancel due to illness, conflict, or inability to staff the engagement, you may choose a full refund of amounts paid for undelivered work or a reschedule at no additional fee.

Rescheduling

One reschedule of the start date is permitted without fee if requested at least five business days in advance, subject to availability. Further reschedules may incur a A$400 planning fee. Peak-calendar freezes you impose after kickoff (for example an unexpected release freeze) do not automatically entitle you to a fee reduction; we will discuss a revised plan in good faith.

No-shows

If key client stakeholders miss a booked workshop without 24 hours’ notice, that session is treated as delivered. We may offer a replacement session at additional fee if calendar allows.

Work already started

Design artefacts, inventories, and draft contract maps produced before cancellation remain billable. Upon payment of outstanding amounts, you receive copies of completed artefacts. Incomplete drafts may be provided at our discretion.

Materials and third-party costs

Pre-approved third-party costs (for example specialised sandbox access purchased on your behalf) are non-refundable once incurred. We do not purchase physical materials as part of standard engagements.

Non-refundable items

• Administration fees described above
• Completed audit reports once delivered
• On-site travel booked with your written approval after cancellation deadlines

Refund process & timing

Email contact@workspace-oakcore.click with your engagement reference and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within 10 business days of approval.

Partial refunds

Where only part of a fixed-scope engagement is delivered, we may issue a partial refund reflecting unfinished milestones, documented in writing.

Contact for refund requests

OakCore Development Consulting
Office 7, 38 Test Avenue, Sydney NSW 0000
Phone: +61 2 0000 4300
Email: contact@workspace-oakcore.click